Carswell Holiday Cottages Privacy Policy

PRIVACY NOTICE FOR CARSWELL COTTAGES

WHO WE ARE
At Carswell Cottages, we are committed to maintaining the trust and confidence of visitors to our website, subscribers to our e-newsletter and guests to our holiday cottages. We will not use the data you give us in any way other than how we specifically state we will be doing so. We will respect your wishes in all our marketing. Please read on to find out why we collect your data, how we use it and how we will not disclose it to others.

VISITORS TO OUR WEBSITE
When you, or anyone else, visits our website www.carswellcottages.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This is for our own marketing purposes to find out which pages are most popular on our website and to research customer patterns within the website. We do not access any of your personal data using Google and we do not allow Google or anyone else to make an attempt to find out the identities of those visiting our site.

If in the future we did want to collect any personal data that identifies you through our website, we will be upfront and honest about this and will give you the right to opt out at any time of giving us your data, or any personal details whatsoever.

MAILING LISTS
We would like to send you special offers and cottage news as part of our regular marketing emails. To do this, we will need some personal information from you – your email address and your name. We use this data to email you about special offers, discounts, events and activities and other information that we feel are of interest to you. We may also contact you to check we have your information correct, or to check you are happy still receiving content from us. We will never give, sell, trade or rent any of your data to or with other organisations or businesses.

We use a third party provider, Mail Chimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For information around how Mail Chimp use your data please see their privacy notice at www.mailchimp.com/legal/privacy/

We will not use the data you give us to subscribe to our newsletter in any other way. It will not be saved on any other system aside from the list you signed up for, and we will not transfer it to any other lists unless you allow us to do so.

We may occasionally email you to ask you if you are happy remaining on our mailing list. We will always refer to our privacy notice to remind you of your rights and, if you do not want to continue receiving information from us, we will remove you from that mailing list.

You have the option to unsubscribe at any time to our e-newsletter, either by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at enquiries@carswellcottages.com

CUSTOMERS
When you make an online or telephone booking with us your name, address, email and contact telephone numbers will be stored in our booking system which is administered by SuperControl. For information around how SuperControl use your data please see their privacy notice at www.supercontrol.co.uk/privacy-policy
At the time of booking you will be asked whether you wish to receive emails with news and information in addition to the standard emails concerned with your booking.
If you opt in to receive our e-newsletter we will treat your data as detailed in the mailing list section above. If you decide not to receive our e-newsletter, you will only receive the standard emails concerned with your booking. You can opt in or out of the e-newsletter at any time by using the methods detailed above.
Please be assured we do not share your personal details with any other company or person without your consent.

WIFI
At Carswell Cottages we operate open access wifi in our cottages. We do not collect any data about your use of the internet while you stay with us.

LINKS TO OTHER WEBSITES
We have links within our website to other sites we feel you may have an interest in, or sites we recommend for services. This privacy notice does not cover those links and those sites are not governed by this Privacy Notice. If you have questions about how those sites use your data, please check their privacy notice.

ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to access the personal information we hold on you. Email your request to enquiries@carswellcottages.com and we will respond to your request within 14 days.

HOLDING YOUR DATA
If you request to unsubscribe from our newsletter your details will remain on our booking system but you will no longer be contacted by us. You can request that we delete all data we hold for you by e-mailing enquiries@carswellcottages.com We will not do anything with your data that you do not consent to.

UPDATES TO PRIVACY NOTICE
We may update this privacy notice from time to time under regular review, and are not under obligation to email you every time we update it. It will always be accessible in the footer of our website www.carswellcottages.com  This privacy notice was last updated on 17 November 2020.

QUESTIONS
If you have any questions regarding this privacy notice please email enquiries@carswellcottages.com